Help Desk & Support
Support tickets, canned replies, and a public help centre — with optional AI assistance.
The problem
Customer support requests scattered across email and phone calls are easy to lose track of, and the same answers get rewritten from scratch every time.
The AxCart solution
AxCart includes a full help desk — categorized tickets, priority, assignment, internal notes, and canned replies — plus a customer portal and public help centre, with optional AI drafting.
Key capabilities
Why it matters
Never lose a support request in an inbox
Answer common questions faster with canned replies
Give customers a self-serve place to check ticket status
How it works
Customer opens a ticket
From the storefront portal or the public help centre.
Staff replies
With canned replies or AI-drafted suggestions to speed things up.
Resolve & track
Full history stays attached to the customer's account.
FAQ
Questions about help desk & support
Is the AI assistant required?
No — it's optional and stays completely hidden until you add a provider API key.
Can customers see their ticket history?
Yes, from their account portal alongside their orders.
Ready to run your store from one platform?
Bring your register, inventory, and online store together with tools designed to help you work smarter and grow confidently.