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Browse our FAQs or open a support ticket
Orders & Delivery (3)
Sign in and open <strong>My Account → Orders</strong>. Once your order ships, the tracking number appears on the order detail page and in your shipping confirmation email.
Standard shipping arrives in 3-5 business days and Express in 1-2 business days. Orders placed after 2pm are processed the following business day.
You can cancel an order yourself from <strong>My Account → Orders</strong> while it is still pending. Once it has been confirmed or shipped, contact support and we will help where we can.
Payments & Refunds (3)
We accept major credit and debit cards at checkout. Cash and card are both available when paying in store.
Approved refunds are issued to the original payment method. Card refunds usually clear within 5-10 business days, depending on your bank.
Yes. Tax is calculated at checkout based on your delivery address and is shown on the order summary before you pay.
Returns & Exchanges (3)
Most items can be returned within 30 days of delivery in their original condition. Perishable goods are excluded for health and safety reasons.
Open the order in <strong>My Account → Orders</strong> and choose <strong>Request a return</strong>. We will review the request and email you the next steps.
Warranty cover, where offered, is listed on the product page and printed on your receipt. Keep your receipt — it is proof of the purchase date.
Account & Privacy (3)
Use the <strong>Forgot password</strong> link on the sign-in page. We will email you a reset link that stays valid for 60 minutes.
Both live under <strong>My Account → Profile</strong>. Saved delivery addresses can be added, edited or set as your default from the Addresses tab.
We only use your details to process orders and provide support. See our Privacy Policy page for the full explanation.
General (1)
Open a ticket from the <strong>Support</strong> area of your account and our team will reply by email. Include your order number if your question is about a specific order.
Still need help?
Open a support ticket and our team will get back to you
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